Spotify fake payment failure email and text scam
Impersonating: Spotify
What is this scam?
Phishing emails and texts impersonating Spotify claim a recent payment has failed and the recipient's Premium subscription will be cancelled within 48 hours unless billing details are updated. Links lead to convincing fake Spotify login pages that steal account credentials and credit card details. Security researchers flagged a rise in Spotify-branded phishing targeting UK users in late April 2026.
Example scam message
Spotify: We were unable to process your recent payment of £10.99. Your Premium subscription will be cancelled in 48 hours unless you update your billing details: spotify-billing-update.xyz/account
Red flags to look out for
- The message creates urgency — threatening a fine, missed delivery, or account closure.
- Links lead to unofficial domains that don't match the real company's website.
- You weren't expecting this message and can't verify the event it references.
- It asks you to confirm payment details or personal information via a link.
- The sender's number or email address doesn't match the company's official contact.
What to do if you receive this
- Do not click any links to update billing details.
- Log in to your account directly via the official app or website to check your subscription status.
- Forward the message to 7726 (free spam reporting).
- Report it to Action Fraud at actionfraud.police.uk.
Received this message?
Forward it to 7726 (free on all UK networks) to report it to your mobile provider.
You can also report it to Action Fraud
or email the NCSC at report@phishing.gov.uk.
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Check a message nowSource: NCSC