Royal Mail is one of the most impersonated companies in the UK. Scammers send fake delivery fee texts and emails claiming you need to pay a small fee to release a parcel.
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Common Royal Mail Scams in the UK
Here are the most common scams that impersonate Royal Mail, with real examples of the messages people receive:
⚠️ Unpaid delivery fee
A text claiming your parcel can't be delivered until you pay a small fee (usually £1–3). The link leads to a fake payment page that steals your card details.
Royal Mail: Your parcel has an unpaid shipping fee of £1.99. To avoid return to sender, pay now: http://royalmail-delivery.xyz/pay
⚠️ Redelivery request
A message saying delivery was attempted and you need to reschedule via a link. The real Royal Mail leaves a physical card through your door.
Royal Mail: We attempted delivery but no one was home. Reschedule here: http://rm-redelivery.com/book
⚠️ Customs charge
A message claiming there's a customs charge on an international parcel. While Royal Mail does collect customs charges, they do so via official channels, not random texts.
Royal Mail: Your international parcel has a customs fee of £4.50. Pay to release: http://royalmail-customs.co/pay
How to Spot a Fake Royal Mail Message
Royal Mail never asks for payment via text message links
Check the URL — the real Royal Mail website is royalmail.com
If a delivery was genuinely missed, you'll get a physical card through your letterbox
Royal Mail won't ask for your full card details via a text link
Be suspicious of any small fee requests (£1–3) — this is a classic trick to make it seem harmless
✅ Genuine Royal Mail contact: Visit royalmail.com directly or call 03457 740 740
Got a suspicious Royal Mail message?
Paste it below and we'll tell you if it's a scam. Your safety report will be emailed to you in seconds.
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Frequently Asked Questions
Royal Mail may send tracking updates via text if you've opted in, but they will never ask you to pay a fee via a text message link. If you receive a text asking for payment, it's a scam.
If you entered payment details, contact your bank immediately to block your card. Change any passwords you may have entered. Report the scam to Action Fraud (0300 123 2040) and forward the text to 7726.
Forward the text to 7726 (free). You can also report it to Action Fraud at actionfraud.police.uk or call 0300 123 2040.
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