Fake TalkTalk account credit refund email
Impersonating: TalkTalk
What is this scam?
Action Fraud received over 100 reports this week of fraudulent emails impersonating TalkTalk, claiming the recipient's account is in credit and they are owed a refund. The emails contain links to malicious websites designed to harvest personal and financial details. TalkTalk has confirmed these emails did not come from the company.
Example scam message
TalkTalk: Your account has a credit balance of £43.20. We are legally required to refund this within 28 days. Claim your refund now: talktalk-refund-portal.xyz/claim
Red flags to look out for
- The message creates urgency — threatening a fine, missed delivery, or account closure.
- Links lead to unofficial domains that don't match the real company's website.
- You weren't expecting this message and can't verify the event it references.
- It asks you to confirm payment details or personal information via a link.
- The sender's number or email address doesn't match the company's official contact.
What to do if you receive this
- Do not make any payments or provide personal details in response to the message.
- Contact your provider directly using the number on their official website.
- Forward the message to 7726 (free spam reporting).
- Report it to Action Fraud at actionfraud.police.uk.
Received this message?
Forward it to 7726 (free on all UK networks) to report it to your mobile provider.
You can also report it to Action Fraud
or email the NCSC at report@phishing.gov.uk.
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Check a message nowSource: Action Fraud