NatWest fake FCA biometric login mandate email
Impersonating: NatWest
What is this scam?
Phishing emails falsely claim the FCA has made biometric login mandatory for all NatWest customers. Recipients are directed to a fake NatWest page to 'enrol' their biometrics, handing over their login credentials and personal details.
Example scam message
NatWest: The FCA now requires all customers to set up biometric login by 31 March 2026. Enrol now to avoid account restrictions: natwest-biometric-enrol.xyz/setup
Red flags to look out for
- The message creates urgency — threatening a fine, missed delivery, or account closure.
- Links lead to unofficial domains that don't match the real company's website.
- You weren't expecting this message and can't verify the event it references.
- It asks you to confirm payment details or personal information via a link.
- The sender's number or email address doesn't match the company's official contact.
What to do if you receive this
- Do not transfer money — your bank will never ask you to move funds to a 'safe account'.
- Hang up and call your bank directly on the number printed on the back of your card.
- Report it to Action Fraud at actionfraud.police.uk.
- If you've already transferred money, contact your bank immediately and ask about the APP fraud refund scheme.
Received this message?
Forward it to 7726 (free on all UK networks) to report it to your mobile provider.
You can also report it to Action Fraud
or email the NCSC at report@phishing.gov.uk.
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